Terms and Conditions
TERMS Net 30 days on approved credit. FREIGHT POLICY Collect F.O.B. Oakville, Ontario, Canada. Freight prepaid on shipments above $5,000 USD East of the Mississippi, and $7,000 West of the Mississippi. Customer accepts all liability for charges to their own account from 3rd party carriers including UPS, Fedex and LTL carriers. Should a third party carrier charge Willpak Industries for unpaid freight charges on the customer's account, the customer must repay Willpak Industries within 10 days of the presentation of 3rd party freight and surcharges. PRICES Prices are subject to change without notice. PRODUCT WARRANTY 36-Month Limited Warranty. Willpak Industries Inc. warrants to the original purchaser of any Astra/Hammond products (herein referred to as Products) that such Products will be free, under normal use and service, from defects in material and workmanship for a period of 36 months from the date of delivery of such Products to the original purchaser. Any defective Product is to be returned to Willpak Industries Inc. freight prepaid. Upon examination, if the Product is determined to be free of defects, it will be immediately put into resalable condition and a 25% restocking charge will be levied against the credit for the returned Product. Maximum liability will not exceed the price of the returned Product. PAINT WARRANTY 36-Month Limited Warranty. All Willpak Industries Inc. painted Products have a limited 36-month warranty. Products will be free of manufacturing defects from the original date of delivery. Proof of delivery is required. The warranty coverage is provided for cracking, checking, hazing, chalking leading to total loss of gloss, peeling of the topcoat, peeling of any film used in the refinishing process, fading, blistering or significant change of color. Willpak Industries Inc. cannot guarantee an exact (100%) match of the OEM color of Products (i.e. spoilers, wings, scoops, louvers, etc.) to factory color specifications as factory specifications allow for a degree of variance in color, both lighter and darker due to many factors. Willpak Industries Inc. cannot be responsible for variance. As well, with vehicles two (2) years and older, Willpak Industries Inc. cannot be responsible for color match due to fading and wear over time and use. Seller and manufacturer’s only obligations shall be to replace the Product proven to be defective by Willpak Industries Inc. WARRANTY Willpak Industries Inc. will not be liable or responsible for injury, loss or damages, direct or consequential, such as improper installation, misuse, abuse, scratches, chips, or fading due to neglect, or unauthorized repair. Willpak Industries Inc. will not be responsible for damage caused to other parts by defective products or any other costs. Failure to follow any of the instructions provided will void warranty, expressed and implied. RETURNS No Products will be accepted without prior approval for return. If accepted, a 25% restocking charge will be applied and the customer will prepay the freight on authorized returns. A brief description of the reason for returning the Product must be included and Returned Products must be in saleable condition and must have been purchased directly from Willpak Industries Inc. within a period of 6 months. DAMAGE AND/OR SHORTAGES IN TRANSIT Claims for damage or shortage in transit must be made directly with the carrier. Willpak Industries Inc. will assist wherever possible. SPECIAL ORDERS Special orders under $5,000 in value will carry a $10.00 per item surcharge. CANCELLATIONS All orders accepted and confirmed will be considered valid. Cancellations must be submitted to Willpak Industries Inc. in writing, via fax or e-mail and prior to shipment. BACK ORDER POLICY On orders which have a remaining back order, Willpak Industries Inc. reserves the right to cancel the remaining back-ordered items and the customer will be notified. Back-ordered Products could be added to the reorder.